Online shopping is the process whereby consumers directly buy goods, services etc. from a seller interactively in real-time without an intermediary service over the internet. Online shopping is the process of buying goods and services from merchants who sell on the Internet. Since the emergence of the World Wide Web, merchants have sought to sell their products to people who surf the Internet. Shoppers can visit web stores from the comfort of their homes and shop as they sit in front of the computer. Consumers buy a variety of items from online stores. The importance of this study is to examine the customer satisfaction towards online shopping users in Thrissur District. For this survey was conducted. The data will be collected from respondents through a scheduled questionnaire. Descriptive Research Design has been used for this study.